Capped Price Energy July 2010
GUARANTEED CAPPED PRICES
With our Capped Price Energy July 2010 Offer the price you pay for your energy units will not rise above the cap before July 2010*1.
And what's more, if our standard prices fall, your prices will fall too!
CONVENIENCE
If you take both gas and electricity from us, you will receive one combined bill and our Gas & Electricity Offer annual discount of up to £16.80 (inc. VAT). *2
ONLINE OPTION
Manage your energy account online and you'll also receive one of the following annual discounts:
Gas and Electricity customers - £15.75 (inc. VAT) *3
Electricity only customers - £10.50 (inc. VAT) *3
If you choose the online option of this product you must manage your account online. You will benefit from receiving and viewing your bills, providing meter readings and carrying out general correspondence all online.
We may apply cancellation charges inclusive of VAT of £30 for electricity and £20 for gas if you switch to Capped Price Energy July 2010 but then cancel your supply contract or switch to another tariff before the 30th June 2010. These charges will not be applied if the supply contract is cancelled due to a home move.
*1 ScottishPower's Capped Price Energy July 2010 prices are guaranteed until 30th June 2010. These prices are higher than our monthly Direct Debit prices effective 31st March 2009 by an equivalent of £1.00 (inc. VAT) for gas and £1.00 (inc. VAT) for electricity per month, for customers who take (i) electricity or (ii) gas and electricity paying monthly by Direct Debit and is not available to customers who use more than 73,268kWh of mains gas per annum. A gas only product is not available. Prices correct as at 1st March 2009. Figures shown are inclusive of VAT at the applicable rate of 5%.
*2 The Gas & Electricity Offer annual discount of £16.00 (excl. VAT), £16.80 (incl. VAT) is available in ScottishPower and Manweb former host Public Electricity Supplier areas for Dual Fuel customers paying monthly by direct debit. All other customers - IN ALL OTHER AREAS - who qualify for the gas & Electricity Offer discount, will receive an annual discount of £10.00 (excl. VAT), £10.50 (incl. VAT).
*3 The Online Energy Service discount is only available to customers with up to three meters and three registers (ScottishPower and Manweb supply areas), or with a single or two meter (all other supply areas). Annual discounts of £5.00 (excl. VAT), £5.25 (incl. VAT) for gas and £10.00 (excl. VAT), £10.50 (incl. VAT) for electricity. The annual discount is shown on your bill as a daily amount of 1.369p (excl. VAT), 1.437p (incl. VAT) for gas and 2.740p (excl. VAT), 2.877p (incl. VAT) for electricity.
ScottishPower Becomes First Energy Company in the UK to Complete Key Meter Upgrade - Over 300,000 New Meters Installed
ScottishPower has completed a major £50 million project to replace 340,000 'Token' pre-payment meters with new, smarter, 'Key' meters across its entire network area - which includes the cities of Glasgow, Edinburgh and Liverpool. In total, ScottishPower made more than 1 million home visits to install the meters and discuss their operation.
Following a two-year installation programme, ScottishPower has become the first operator to replace all of the meters in their network area. As well as fitting over 300,000 new meters, the company has also carried out comprehensive information campaigns to ensure that all customers were aware of the upgrades and how to operate the new meters.
The upgraded technology will benefit customers in a number of ways. One of the main advantages of the new meter is that data can be updated remotely; meaning that physical access to the meter is no longer required beyond standard safety checks. A meter reading is also automatically recorded every time the key is re-inserted after adding credit, which greatly reduces the possibility of inaccurate bills.
A further feature of Key Meters is that they are programmed to ensure continued electricity supplies if credit runs out during the hours when it is difficult to purchase top-ups (6pm and 9am Monday to Saturday and Saturday at 6pm to Monday 9am).
Neil Clitheroe, Customer Services Director at ScottishPower, said: "Our engineers have worked hard to deliver this major investment in very good time. During the peak of the replacement programme, we were upgrading 3,000 meters every week.
"The new meters are more user friendly than their predecessors, and customers will see immediate benefits. Greater accuracy in recording readings and the ability to update information remotely will significantly reduce the possibility of billing inaccuracies. It will also reduce the possibility of debt being accumulated."
Elizabeth Gore, Deputy Director, Energy Action Scotland said: "We welcome the news that ScottishPower has completed the upgrade to replace token pre-payment meters, as the move will benefit customers whose meters can now be updated more effectively and so avoid unexpected large bills. Importantly, the new meters will also be programmed to ensure that electricity is not cut off at night or over weekends when it can be more difficult to top-up payments."
ScottishPower used a phased approach to introduce the new meters, carrying out the upgrades one area at a time. The first region to be fully upgraded was Dumfries & Galloway in January 2009, with the final areas of Glasgow and Caernarfon fully completed at the end of August.
The company also implemented a stringent communications plan to notify customers of the upgrade and ensure the operation of the new meters was fully explained. In total, Over 1 million home visits were made by the company to install the meters and discuss their operation.
ScottishPower made a commitment to Ofgem to replace all of its 'Token Meters' by the end of 2009. The project has been completed almost four months early.
ScottishPower remains the only UK energy company to set prices for prepayment customers significantly below standard cash prices.
