On October 1st 2008 Consumer Focus went live. One of the first areas of work for
Consumer Focus will be pushing for a fairer deal for energy consumers by
tackling fuel poverty. Consumer Focus is the new statutory organisation
campaigning for a fair deal for consumers in England, Wales, Scotland, and, for
postal services, Northern Ireland.
They will be the voice of the consumer, and work to secure a fair deal on their
behalf. Consumer Focus was created through the merger of three consumer
organisations – energywatch, Postwatch and the National Consumer Council
(including the Welsh and Scottish Consumer Councils). The new approach allows
for more joined-up consumer advocacy, with a single organisation speaking with a
powerful voice and able to more readily bring cross-sector expertise to issues
of concern.
The UK energy regulator for the Electricity and Gas industries.
Ofgem have published some very helpful Consumer Factsheets on the competitive
energy market and also published complaint stastics and other useful
information. We recommend that you visit their site in order to access consumer
information regarding 'quality of service' issues, and 'energy efficiency
programmes'.
| Energy Regulators Contact Details: |
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Xoserve Ltd Formerley
National Grid |
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0800 111 999 |
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24 hour National Emergency Number. National Grid, the gas pipeline company, is responsible for dealing with gas leaks and emergencies. |
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| CORGI Helpline |
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01256 372 200 |
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Repairs to gas equipment must be carried out by CORGI registered installers. |
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| Meter Number Helpline |
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0870 608 1524 |
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To find out your Gas Meter Point Reference Number. |
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| Ofgem |
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0800 887 777 |
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The regulator for the Gas and Electricity industry. For more information about switching supplier. |
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| Energywatch |
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0845 906 0708 |
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New organisation set up by parliament in November 2000 to represent the interests of all gas and electricity consumers. This should be the first port of call for customers who have not been able to resolve complaints with gas or electricity companies. |
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